Frequently Asked Questions (FAQ)
Q1: Are you a manufacturer?
A1: No, we are not a manufacturer. Zhejiang Gold Shield Technology Co., Limited is a professional supplier and sourcing partner with strong connections to verified factories across China. We ensure reliable quality, competitive pricing, and smooth logistics by working directly with trusted manufacturers.
Q2: Can we get a sample for reference?
A2: Yes, we can arrange samples for inspection. If we have similar items in stock, we will gladly provide them. For customized or new products, sample costs and courier fees may apply, but these costs can be deducted or refunded once you place a bulk order.
Q3: Is your pricing competitive?
A3: Yes. Since we source directly from reliable factories and maintain long-term partnerships, we can offer competitive prices without compromising quality. Our goal is to help customers save time and cost while ensuring product reliability.
Q4: What is your minimum order quantity (MOQ)?
A4: The MOQ depends on the product type and supplier requirements. For certain standard products, we can supply small quantities, while for customized products, a higher MOQ may apply. Please contact us for details on your specific product needs.
Q5: Do you have a quality control (QC) system?
A5: Yes. We have a strict QC process in place, including factory inspections, pre-shipment checks, and third-party quality verification (if required). We make sure that the products you receive meet international standards and your expectations.
Q6: How about your after-sales service?
A6: Customer satisfaction is our priority. If there are quality issues caused by our side, we accept product replacement or solution discussions within 30 days after delivery.
Q7: How can we confirm the quality before placing an order?
A7: We recommend two options:
We send you available samples for review.
You provide your own sample, and we arrange a counter-sample from our partner factory for your approval.
Q8: Do you accept OEM/ODM orders?
A8: Yes, we can support both OEM and ODM requirements by working with qualified manufacturers. Our role is to ensure the right factory matches your needs and that your specifications are strictly followed.
